All items and/or goods sold via the website will be delivered by our duly authorised delivery service partners. We do not stock any goods and all goods are ordered by us once a month directly from our duly authorised suppliers. In the event of unavailability of stock from our suppliers we shall provide you with similar product to that which you ordered or a credit note, depending on your preferences.
Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 (seven) working days and handed over to a courier company for delivery. Unless otherwise specified, delivery is free only for orders exceeding R500.00 (five hundred rand) and only for such orders to be delivered within city metro areas in the Republic of South Africa.
Our supplier will supply all goods to the delivery company in good order and will ensure that goods arrive at your chosen delivery address in the same good order. Delivery will be made to your specified address only.
Cancelled orders on the e-commerce facility will be refunded after deduction of a 15% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the goods or products bought by consumers through the e-commerce facility should be directed to the Managing Director at, firstname.lastname@example.org